Refund and Replacement Policy

1. General Policy

All purchases of digital products, including but not limited to downloadable software, digital files, online content, digital subscriptions, and electronic licenses, are final and non-refundable, except where a refund is required by applicable law.

For physical products, refunds or replacements are available only under the circumstances expressly stated in this Policy.

2. Eligible Refund and Replacement Claims

A customer may request a refund or replacement only if:

• The product received is expired at the time of delivery.
• The product is defective or contains a manufacturing defect.
• The product was damaged during shipping or delivery.
• The customer received an incorrect size due to our fulfillment error.
• The customer received a product different from the item ordered.

3. Conditions for Approval

To be eligible for a refund or replacement, the customer must:

• Submit the request within 7 calendar days from the date of delivery.
• Provide a valid order number or proof of purchase.
• Submit clear photographs and/or an unedited video showing the defect, damage, expired product, incorrect size, or incorrect item.
• Return the product, if requested, in its original packaging with all accessories and included materials.

We reserve the right to request additional information or evidence to verify the claim before approving any refund or replacement.

4. Return Shipping Costs

Unless otherwise required by applicable law or agreed by us in writing, all return shipping, handling, and related costs shall be borne solely by the customer. We are not responsible for items lost or damaged during return transit.

5. Refund Processing

Once the returned product and supporting documentation have been received and inspected, any approved refund will be processed within seven (7) business days. The time required for the refunded amount to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Non-Refundable Items

Refunds or replacements will not be provided for:

• Digital products or downloadable content.
• Products damaged due to misuse, negligence, improper storage, or unauthorized modification.
• Normal wear and tear.
• Orders placed incorrectly by the customer, except where the error resulted from our fulfillment process.
• Claims submitted after the applicable claim period.
• Products that have been intentionally damaged or altered after delivery.

7. Inspection and Approval

All refund and replacement requests are subject to inspection and verification. We reserve the right, in our sole discretion, to approve or reject any claim where the evidence provided is insufficient, the eligibility requirements are not met, or there is reasonable suspicion of fraud, misuse, or abuse of this Policy.

8. Consumer Rights

Nothing in this Refund and Replacement Policy shall limit or exclude any statutory consumer rights that cannot be waived or excluded under applicable law. Where mandatory consumer protection laws provide greater rights, those laws shall prevail to the extent required.