Privacy Policy
Introduction
Welcome to Zalux Care (https://zaluxcare.com). We value your trust and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website, register an account, purchase products, or operate as a vendor on our multi-vendor platform.
Information We Collect
When you interact with Zalux Care, we may collect the following information:
- Account Information: Name, email address, phone number, and delivery addresses when you register or checkout.
- Transaction Details: Items purchased, order history, billing address, and payment method details (Cash on Delivery, Direct Bank Transfer).
- Vendor Information: Store name, contact information, bank/payment details for vendor commission payouts, and national identity credentials for vendor verification.
- Technical Data: IP address, browser type, device information, and cookies to ensure website security and improve user experience.
How We Use Your Information
We use the collected information for purposes including:
- Processing, fulfilling, and delivering your orders.
- Managing vendor store accounts, commissions, and marketplace transactions.
- Customer support and responding to inquiries or complaints.
- Preventing fraudulent activities and enhancing marketplace security.
- Sending order status notifications and optional marketing promotions.
Data Protection & Sharing
We do not sell, trade, or rent your personal data to third parties. Your delivery details (name, shipping address, and phone number) are strictly shared with assigned courier partners and vendors solely to facilitate order fulfillment and delivery.
Cookies Policy
Zalux Care uses standard session and preference cookies to maintain your shopping cart, preserve login sessions, and understand website traffic patterns. You can manage or disable cookies through your browser settings at any time.
Your Rights
You have the right to access, update, or request the deletion of your personal account data. For privacy inquiries or data requests, please contact our support team at abkktk@gmail.com.