Refund & Return Policy

7-Day Easy Return & Refund Policy

At Zalux Care, customer satisfaction is our top priority. We provide a hassle-free 7-day return policy for eligible products across our marketplace.

Eligibility Criteria for Returns

You may initiate a return within 7 calendar days of receiving your order if:

• The product received is physically damaged, defective, or inoperative upon arrival.
• The item delivered is completely different from the seller’s listing description, color, or model.
• The package is missing essential parts or accessories included in the original bundle.

Conditions for Return

• The product must be unused, unwashed, and in its original retail packaging.
• All tags, labels, manuals, and accessories must remain intact.
• Items such as personal hygiene products, cosmetics once unsealed, and intimate apparel are non-returnable for safety reasons.

Refund Process

Once the returned item is received and inspected by our verification team:

• Cash on Delivery (COD) Orders: Refunds will be transferred directly to your designated Bank Account, JazzCash, or Easypaisa within 3 to 5 business days.
• Direct Bank Transfers: Reversals are credited back to the original bank account within 3 to 7 banking days.

How to Request a Return

To start a return, email us at abkktk@gmail.com with your Order ID, clear photos/videos of the defect, and reason for return.